Shipping policy

Shipping & Delivery Policy

Last updated: 11 August 2026

Fulfilment Location

EV-Mart products are fulfilled from overseas warehouses or dispatched directly by our suppliers. Products should not be assumed to be held in Australian local stock unless a product page expressly says otherwise.

Orders containing more than one item may arrive in separate parcels and on different dates.

Order Processing

Orders are normally processed within 2–5 business days after payment. Business days exclude weekends and public holidays.

Processing time is separate from delivery time. Delivery estimates begin when an order is dispatched.

Estimated Delivery Time

After dispatch, standard delivery to Australia is estimated at 20–30 business days. Remote locations and deliveries affected by customs, carrier disruption, severe weather, public holidays or seasonal demand may take longer.

Delivery timeframes are estimates and are not guaranteed dates. We will provide reasonable assistance if an order is delayed beyond the estimated timeframe.

Tracking

Tracking is provided when it is available from the supplier and delivery carrier. Some supplier-direct or economy delivery services do not provide complete end-to-end tracking. A lack of tracking events does not by itself mean that a parcel has not been dispatched.

We will send a dispatch confirmation and share any tracking information made available to us.

Shipping Charges

Orders of AUD $69 or more qualify for free standard shipping to eligible Australian addresses after discounts are applied.

Remote, restricted or carrier-excluded locations are an exception and may incur an additional delivery charge. If an additional charge applies, we will contact you before dispatch. You may accept the charge, provide an alternative serviceable address, or cancel the affected order for a refund.

Shipping charges for orders under AUD $69 are displayed at checkout before payment.

Duties and Taxes

For orders delivered to Australia, applicable duties and taxes are included in the amount charged by EV-Mart. Customers will not be asked by EV-Mart to pay additional import duties in order to receive an Australian delivery.

Delivery Addresses

Customers are responsible for providing a complete and accurate recipient name, street address, unit number, postcode, telephone number and other delivery information.

Please contact us promptly if an address needs to be changed. Changes cannot be guaranteed after processing begins, and dispatched orders generally cannot be redirected. Additional costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

Delayed, Missing or Returned Parcels

If an order has not arrived by the end of the estimated delivery period, contact us so that we can investigate with the supplier or carrier. Carrier investigations may be required before a parcel can be confirmed as lost.

If a parcel is confirmed lost, or cannot be located within a reasonable investigation period, EV-Mart will provide an appropriate remedy such as a replacement or refund.

Reasonable redelivery or return costs may apply when a parcel is returned because an address was incorrect, delivery was refused, or the parcel was not collected. These charges do not apply when the return resulted from an EV-Mart or carrier error.

Damaged or Incorrect Deliveries

If an item arrives damaged, incorrect or incomplete, retain the item and packaging and contact us with your order number and photos where available. EV-Mart will cover reasonable return or replacement delivery costs when the issue is confirmed.