Refund policy

Returns & Refunds Policy

Last updated: 11 August 2026

This policy applies to purchases made directly from EV-Mart.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Change of Mind Returns

You may request a change of mind return within 7 days of delivery.

To be eligible, the item must be unused, uninstalled, in its original packaging and in resaleable condition. Proof of purchase is required. Products that have been installed, used, damaged after delivery or returned incomplete are not eligible for a change of mind return.

Customers are responsible for the cost and risk of returning a change of mind item. Original shipping charges and any remote-area surcharge are not refundable for a change of mind return.

Please contact us before returning an item. Approved return instructions and the applicable return address will be provided by email. Items sent without approval or to an incorrect address may be delayed or refused.

Faulty, Damaged, Incorrect or Misdescribed Items

If an item arrives damaged, is faulty, is not the item ordered, or does not match its description, please contact us as soon as reasonably possible with your order number and photos or video where available.

Where a return is required and the issue is confirmed, EV-Mart will cover reasonable return shipping costs or provide return instructions. Depending on the circumstances and your rights under the Australian Consumer Law, the remedy may include a repair, replacement, refund or another appropriate solution.

A request made outside the 7-day change of mind period may still qualify for a remedy under the Australian Consumer Law. The change of mind period does not limit rights relating to faulty, unsafe or misdescribed goods.

Refunds

Approved refunds are returned to the original payment method after the returned item has been received and assessed, unless another remedy is agreed or required by law. Your bank or payment provider may require additional time to process the refund.

Order Cancellations

Please contact us promptly if you need to cancel an order. We will try to assist, but cancellation cannot be guaranteed after processing or dispatch has started.